Glentrek Booking Terms and Conditions

(For purposes of terms and conditions below, ‘we’ refers to Glentrek and ‘you’ refers to the client)

Price

Price for holidays is based on two people sharing a room and luggage transfers. Any additional transport costs will be highlighted at time of booking but are likely to be minimal.

Individual travellers

Self guided holidays only - a supplement will be charged to cover the costs of luggage transfers and accommodation, however individual accommodation cannot always be guaranteed. Please contact us

Guided Walking holidays

There will be no single supplement as long as individuals are willing to share a twin room with a fellow traveller of the same sex and as long as their holiday is booked at least 6 weeks before the start date

Confirmation and Payment for holidays and activities

On receiving your booking form we will confirm space is available by email and request a deposit. Upon receipt of the deposit we will send you an invoice showing the balance due and the date. The balance is due six weeks before the start date of your holiday or activity and if unpaid at that point the booking will be cancelled and your space may be given to someone else.

Travel Regulations 1992

Your deposit and final balance payment for activities with accommodation or holidays will be held in a trust fund until the holiday is completed. This ensures financial security for you and is to comply with EC Package Travel Regulations 1992

Insurance

We recommend that you are adequately insured for your holiday. We cannot be responsible for your own illness or injury or for damage or loss to your luggage while on holiday. This insurance should also cover the possibility of your having to cancel your trip for whatever reason.

Instructor led activities

You agree to comply with and abide by all the decisions of the instructors. You accept that instructors may alter routes or activities due to weather or conditions.

Acknowledgement of Risk

You are aware that outdoor pursuits are by their nature hazardous and you accept this risk. You have made a realistic assessment of your cycling walking or other capabilities and have chosen an activity or route which is suitable for your skills and fitness. You understand that the sole responsibility for your personal safety remains with you. You accept these risks and all others arising from your experience with Glentrek.

Late Bookings and Alterations

If you book your holiday or activity within six weeks of your start date, the full holiday cost becomes due at the time of booking. If you wish to alter your booking after it has been confirmed, there will be a fee of £35 per booking. If you want to transfer to another holiday or change your start date - this is regarded as a cancellation.

If you wish to cancel your holiday or activity We must receive a written notice of cancellation, signed by the person who made the booking. The following cancellation charges apply from the date of receipt of your letter:

• More than 42 days before the start date –the deposit
• Between 42-15 days before the start date - 50% of total cost
• Less than 14 days before the start date - 100% of total cost

Cancellations/Alterations by Glentrek

In the event that we have to cancel a holiday due to lack of minimum numbers or circumstances beyond our control we will make a full refund. We also reserve the right to change our itinerary if the circumstances require it. Our instructors/leaders reserve the right to refuse to include an individual in an activity if they deem him or her to be unfit or incapable and any extra cost incurred as a result such as early transport home will be yours not ours.

Bicycles

The bicycle let out on hire, including all accessories and attachments supplied remains the property of Glentrek and you must not sell, hire out or lend the bicycle You must agree to keep the bike locked securely to an immovable object (or in a locked building) when not in use and to take all reasonable precautions to avoid it being stolen. The bicycle is supplied in good condition, and you must undertake not to misuse it, and to return it with all accessories in the same condition as when received (ordinary wear and tear excepted) to the place and on the due date and time agreed. We reserve the right to charge you for all damage caused to the bicycle during the period of your holiday.

We reserve the right to refuse to rent a bike to you if we have reason to think you may be unfit to ride it.